Home » Software News » APPLE’S E-STORE SATISFACTION SCORE JUMPS, THUMPS MICROSOFT’S

- Apple’s online store scored a tip compensation rating of any computer-related company, as well as handily kick opposition Microsoft, a consumer pollster pronounced today.

Apple’s compensation magnitude — how happy U.S. consumers were with a their selling knowledge during a company’s online outlet — was 85, up 5 points from a year before, pronounced Michigan-based ForeSee.

ForeSee totalled patron compensation regulating a consult of roughly 21,000 visitors to a tip 100 online sales sites as ranked by annual revenue. The newest check was a eighth in an annual line which stretches during a back of to 2005.

Only a single e-store — Amazon’s, with a jot down magnitude of 89 — kick Apple’s, nonetheless QVC’s, a site compared with a renouned radio selling channel, scored equally with a Cupertino, Calif. mechanism as well as consumer wiring maker.

Apple even sealed a opening upon Amazon, which ForeSee pronounced “continues to set a customary for e-retailers,” removing inside of 4 points in this year’s consult compared to lagging during a back of by 6 points in 2011.

And a compensation swell by Apple’s online store put it even serve forward of all comers in a category, violence a e-marts of Dell, with 80; Hewlett Packard, with 79; as well as Sony, Microsoft, any with 78.

Last year, for example, Apple kick second-place mechanism makers Dell as well as HP by only a single point, as well as Sony by 5 points. ForeSee did not magnitude patron compensation final year for Microsoft’s online store.

Apple additionally kick a series of online retailers which do not make computers or alternative technology, though simply sell what’s done by others. Newegg, a nearest opposition in which group, scored 82, whilst others, such as BestBuy (80), TigerDirect (79) as well as Personal Computer Connection (74), were serve behind.

The normal magnitude for a 10 mechanism as well as wiring retailers ForeSee totalled was 79, only a indicate upon tip of a normal for all 100 stores.

According to Larry Freed, a CEO of ForeSee as well as a writer of a minute inform upon a compensation findings, scores of 80 or higher, nonetheless still deliberate “the starting point of excellence,” have been apropos some-more common.

“Now which a normal for a tip 100 retailers is 78, a magnitude of 80 is reduction considerable than it was 5 years ago, when a normal was 74,” Freed acknowledged. “Still, if you were to embody thousands of e-retailers from vast to small, scores of 80 or aloft would no disbelief arise as being particularly high.”

ForeSee owns a record grown by a University of Michigan’s American Customer Satisfaction Index (ACSI), a remarkable annual patron compensation project, as well as uses a ACSI methodology to work out a scores.

The complete report can be downloaded from ForeSee’s website, nonetheless users contingency yield name, company, phone series as well as email residence to entrance a PDF document.

Gregg Keizer covers Microsoft, confidence issues, Apple, Web browsers as well as ubiquitous record violation headlines for Computerworld. Follow Gregg upon Twitter during Twitter@gkeizer, or allow to Gregg’s RSS feed Keizer RSS. His e-mail residence is gkeizer@ix.netcom.com.

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